Shipping policy

Nova Pop Co. Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with Nova Pop Co.! We work hard to prepare, package, and ship your order as quickly and carefully as possible. Please review our shipping information below before placing your order.

Processing Time

Orders are typically processed within 1–2 business days after your order is placed and payment has been successfully received.

Processing time is separate from shipping time. Orders placed on weekends or holidays may begin processing on the next business day.

During holidays, sales, new product releases, vendor events, or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you.

Shipping Rates & Estimated Delivery

Nova Pop Co. offers the following shipping options:

Shipping Method	Estimated Delivery After Processing	Rate
Standard Shipping	3–5 business days	$5.99 • FREE on orders of $75+
Expedited Shipping	2–3 business days	$12.99
Priority Express Shipping	1–2 business days	$19.99

Free Shipping: Orders totaling $75 or more qualify for FREE Standard Shipping. Free shipping does not upgrade the order to Expedited or Priority Express Shipping.

Shipping and delivery estimates begin after the order has completed processing and has been transferred to the shipping carrier.

Shipping rates and available shipping methods may also be displayed at checkout based on your order and delivery location.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking information provided in your email to follow your package's progress and estimated delivery.

Please allow up to 24–48 hours after receiving your tracking number for the carrier's tracking system to update.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of Nova Pop Co.'s direct control.

Nova Pop Co. is not responsible for carrier delays caused by circumstances such as severe weather, natural disasters, transportation disruptions, customs processing, holidays, incorrect delivery information, or other circumstances outside of our reasonable control.

Estimated delivery dates are estimates and are not guaranteed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you discover an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Nova Pop Co. is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier for additional information.

If your package arrives damaged, please contact us as soon as possible and include your order number and photographs of the damaged package and item so we can review the situation.